1. Overview

At Value Ceylon, we aim to provide reliable, timely, and secure delivery services for all customers across Sri Lanka and selected international destinations. This Shipping and Delivery Policy explains how orders are processed, shipped, tracked, and delivered through our multivendor marketplace platform.

2. Delivery Coverage

Local Deliveries

We currently deliver products to all major cities and regions within Sri Lanka, subject to courier service availability.

International Deliveries

Selected sellers may offer international shipping to certain countries. International shipping availability depends on:

• Seller capability
• Product category restrictions
• Customs regulations
• Shipping partner availability

3. Order Processing Time

• Orders are generally processed within 1–3 business days after payment confirmation.
• Prescription medicines and healthcare products may require additional verification before dispatch.
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Delivery times are estimates and may vary depending on:

• Courier operations
• Weather conditions
• Public holidays
• Customs clearance
• Seller processing delays

5. Shipping Charges

Shipping fees are calculated based on:

• Delivery location
• Product weight and dimensions
• Seller shipping policies
• Courier charges

Some vendors may offer free delivery for qualifying orders, such as orders that meet a minimum purchase value.

Applicable shipping charges will be displayed during checkout before payment confirmation.

7. Order Tracking

Customers will receive:

• Order confirmation notifications
• Shipping confirmation updates
• Tracking information, where available

Tracking details may be sent via:

• Email
• Website dashboard notifications

8. Delivery Attempts

Courier partners may attempt delivery multiple times depending on their policies. If delivery fails due to:

• Incorrect address
• Customer unavailability
• Invalid contact details

The order may be:

• Returned to the seller
• Cancelled
• Subject to additional re-delivery charges

9. Delivery Address Responsibility

Customers are responsible for providing:

• Accurate delivery address
• Correct phone number
• Recipient availability

Value Ceylon is not responsible for delays or failed deliveries caused by incorrect information provided by customers.

10. Prescription Medicine Deliveries

• A valid prescription issued by a registered medical practitioner may be required before dispatching prescription-only medicines, in compliance with the regulations and guidelines of the National Medicines Regulatory Authority (NMRA) and applicable Sri Lankan laws.
• Certain medicines and healthcare products may be subject to legal restrictions on sale, transport, or delivery within Sri Lanka.
• Temperature-sensitive medicines and pharmaceutical products may require special storage, packaging, and cold-chain transportation to maintain product quality and safety.
• Customers are responsible for providing accurate prescription details, patient information, and delivery information when placing orders.

National Medicines Regulatory Authority (NMRA) Sri Lanka

Value Ceylon reserves the right to reject, cancel, delay, or request additional verification for any order that does not comply with NMRA regulations, pharmacy standards, prescription validation requirements, or other applicable Sri Lankan pharmaceutical and healthcare regulations.

12. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Natural disasters
• Courier disruptions
• Political unrest
• Customs delays
• High order volumes

Value Ceylon shall not be held liable for delays beyond reasonable control.

13. Delivery Restrictions

Certain products may have shipping limitations due to:

• Legal regulations
• Safety concerns
• Import/export restrictions
• Seller limitations

Restricted items may not be available for delivery to some regions.

14. Contact Information

For shipping or delivery inquiries, please contact: