Value Ceylon Technologies Pvt Ltd
For Value Ceylon.com
Last Updated: May 2026

1. Overview

Thank you for shopping at valueceylon.com. At valueceylon.com, customer satisfaction is important to us. As a multivendor marketplace platform, we work with multiple independent sellers to ensure a smooth and fair return and exchange process for customers.

This policy explains the conditions, eligibility, timelines, and procedures for returns, refunds, and exchanges.

This policy is based on commonly accepted ecommerce return practices and Sri Lankan ecommerce compliance considerations.

2. Order Cancellation Policy

Once payment has been successfully completed, orders placed through Value Ceylon cannot be cancelled under any circumstances.

Customers are advised to carefully review their order details, prescription information, delivery address, and product selection before completing payment.

Orders containing prescription medicines, temperature-sensitive items, or regulated pharmaceutical products may not be eligible for cancellation once verification or processing has started.

This policy is implemented due to operational processing requirements, inventory allocation, and regulatory compliance related to pharmaceutical and healthcare products, including guidelines issued by the National Medicines Regulatory Authority (NMRA).

3. Return Eligibility

We accept returns within 5 days from the date of purchase. Customers may request a return or exchange if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is expired (for healthcare or consumable items)
• The product significantly differs from the description
• The item has missing parts or accessories

To qualify for a return or exchange:

• The request must be made within the eligible return period
• The item must be unused and in original condition
• Original packaging, labels, seals, invoices, and accessories must be included
• Proof of purchase/order confirmation must be provided

Standard ecommerce return policies commonly require items to remain unused and in original packaging.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange unless damaged or incorrectly delivered:

• Opened medicines or pharmaceutical products
• Prescription-only medicines
• Perishable goods
• Personal care and hygiene products
• Customized or personalized products
• Digital products or downloadable content
• Products marked “Non-Returnable”
• Clearance or final-sale items
• Temperature-sensitive products may not qualify for returns

For safety, quality assurance, and regulatory compliance reasons, healthcare, pharmaceutical, and hygiene-related products may carry additional return restrictions in accordance with the guidelines of the National Medicines Regulatory Authority (NMRA).

Value Ceylon follows applicable Sri Lankan pharmaceutical and consumer protection regulations.

5. Exchange Policy

Eligible products may be exchanged for:

• The same item
• A replacement product
• Another available variant (subject to seller approval)

Exchanges are subject to:

• Product availability
• Seller approval
• Inspection of returned items

Please contact our customer support team within 1 day of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

6. Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Refund timelines:

Shipping charges may not be refundable unless:

• The wrong product was delivered
• The item arrived damaged
• The seller or platform made an error

7. Return Process

To request a return or exchange:

1. Log into your account on Value Ceylon
2. Go to “My Orders”
3. Select the relevant order
4. Submit a return or exchange request
5. Upload supporting images if required
6. Wait for seller/platform review and approval

Customers may also contact customer support for assistance.

Processing Time

Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

8. Seller Responsibility

Since Value Ceylon operates as a multivendor marketplace:

• Individual sellers may maintain additional return conditions
• Sellers are responsible for product quality and authenticity
• Sellers must respond to return requests within a reasonable timeframe

Value Ceylon reserves the right to intervene in disputes to protect customer experience and marketplace standards.

9. Inspection and Approval

Returned products may undergo inspection before:

• Refund approval
• Exchange approval
• Replacement dispatch

Returns may be rejected if:

• The product is damaged after delivery due to misuse
• Original packaging is missing
• The item shows signs of usage
• The request violates this policy

10. Shipping Costs for Returns

Customers may bear return shipping costs unless the issue was caused by:

• Seller error
• Damaged shipment
• Incorrect item delivery

In approved cases, return shipping reimbursement may be provided.

Many ecommerce marketplaces apply similar return shipping conditions.

12. Fraud Prevention

Value Ceylon reserves the right to:

• Reject fraudulent return claims
• Suspend abusive accounts
• Limit return privileges for misuse of the platform

13. Contact Information

All return and exchange requests should be sent to support@valueceylon.com.

A customer service representative from Value Ceylon will contact you within 24 hours of receiving your request.

14. Policy Updates

Value Ceylon reserves the right to update or modify this Return and Exchanges Policy at any time. Updated versions will be published on the website.